Refund Policy

This Refund Policy explains how returns, exchanges and refunds work for purchases made with MOBLY COMERCIO VAREJISTA LTDA (CNPJ 14.055.516/0004-90), Cajamar branch, in accordance with the Brazilian Consumer Protection Code (Lei nº 8.078/1990 – CDC).

1. Right of withdrawal (7 days)

For purchases made outside a physical store – for example, by phone or email – you may cancel your purchase within 7 calendar days of receiving the product, without having to give a reason, as provided by article 49 of the CDC.

In this case, you will receive a full refund of the amount paid, including any delivery charges. We ask that the product be returned in the same condition in which it was received, with its accessories and manuals, preferably in the original packaging.

2. Defective products

If a product has a defect, you can report it within 90 days of receipt (durable goods, article 26 of the CDC). For hidden defects, this period starts when the defect is discovered.

Once the defect is reported, we have up to 30 days to fix the problem. If it is not fixed within that period, you may choose, as provided by article 18 of the CDC:

• Replacement with the same product in perfect condition;
• A full refund of the amount paid, adjusted for inflation;
• A proportional reduction in the price.

3. Products damaged in transit or delivered incorrectly

We recommend checking the product and its packaging at the time of delivery. If the product arrives damaged, incomplete or different from what you ordered, please contact us as soon as possible so we can arrange an exchange or refund.

4. Warranty

In addition to the legal warranty, some products have a contractual warranty, indicated on each product page. The contractual warranty complements the legal warranty (article 50 of the CDC). It does not cover damage caused by misuse, improper assembly by third parties, accidents or normal wear and tear.

5. How to request a return or refund

Contact the Cajamar branch by phone at (11) 4302-5055 or by email at [email protected] and provide:

• Your full name and order number;
• The product and the reason for the request;
• Photos of the product and packaging, in the case of damage or defects.

For withdrawals and defective products, collection of the product is arranged by the branch at no cost to you.

6. Refund method and timeline

Refunds are made using the same payment method used for the purchase, after the returned product is received and checked:

• Credit card: the reversal is requested from the card company within 5 business days. The credit may appear on one of your next statements, depending on the card issuer.
• Bank transfer, PIX or bank slip: the amount is transferred to an account in the buyer's name within 10 business days.

7. Contact

If you have any questions about this Refund Policy, please contact us.