Privacy Policy

This Privacy Policy explains how MOBLY COMERCIO VAREJISTA LTDA (CNPJ 14.055.516/0004-90), Cajamar branch ("Mobly", "we", "us"), collects, uses and protects the personal data of visitors to this website and of customers who contact us, in accordance with Brazil's General Data Protection Law (Lei nº 13.709/2018 – LGPD).

1. Data controller

The controller of your personal data is MOBLY COMERCIO VAREJISTA LTDA, located at Rua Vereador Reinaldo Leal de Sousa, 1140 – Galpão G300, Roseira, Cajamar – SP, CEP 07784-500, Brazil.

2. Data we collect

This website does not have registration forms, does not process online sales and does not require you to create an account. We may process the following data:

• Data you provide when contacting us by phone or email, such as your name, phone number, email address, delivery address and order details.
• Technical browsing data collected automatically by third-party services embedded in this website, such as IP address, browser type and device information (see section 5).

3. How we use your data

• To answer your questions and requests for information or quotes;
• To process orders, deliveries, exchanges, returns and refunds;
• To comply with legal, tax and regulatory obligations;
• To exercise our rights in administrative or legal proceedings.

4. Legal bases

We process personal data based on the legal grounds provided in article 7 of the LGPD, including: performance of a contract or preliminary procedures at your request; compliance with legal or regulatory obligations; the regular exercise of rights in legal proceedings; and our legitimate interests, always respecting your fundamental rights and freedoms.

5. Cookies and third-party services

At the time of this update, we do not use our own tracking or advertising cookies on this website. However, the website uses the following third-party services, which may collect technical data according to their own policies:

• Google Maps – embedded map showing the location of our branch;
• Google Fonts – typefaces used to display the website.

For more information, see Google's Privacy Policy.

6. Data sharing

We do not sell personal data. We may share your data only when necessary with:

• Carriers and logistics partners, to deliver your order;
• Payment processors and financial institutions;
• Service providers who support our operations, bound by confidentiality obligations;
• Companies of the same economic group;
• Public authorities, when required by law or court order.

7. Data retention

We keep personal data only for as long as necessary to fulfil the purposes described in this policy or for the periods required by law, such as tax and consumer protection record-keeping obligations. After that, data is deleted or anonymized.

8. Security

We adopt technical and administrative measures to protect personal data from unauthorized access, loss, alteration or disclosure.

9. Your rights

Under article 18 of the LGPD, you may request at any time:

• Confirmation that we process your data and access to it;
• Correction of incomplete, inaccurate or outdated data;
• Anonymization, blocking or deletion of unnecessary or excessive data;
• Portability of your data to another service provider;
• Information about the entities with which we share your data;
• Withdrawal of consent, where processing is based on consent.

You may also file a complaint with Brazil's National Data Protection Authority (ANPD).

10. Children

This website is not directed at children, and we do not knowingly collect personal data from children.

11. Contact and Data Protection Officer

To exercise your rights or ask questions about this policy, contact us:

• Data Protection Officer (DPO): name of the person in charge
• Email: [email protected]
• Phone: (11) 4302-5055

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of the last update shown at the top.